Last Updated: July 15, 2026

At Shopzee, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

7-Day Return Policy

We offer a 7-day return window from the date your order is delivered. To initiate a return, please contact our support team within 7 days of receiving your order.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unwashed, and in its original condition.
• The product must be returned with its original packaging, tags, manuals, and accessories (if applicable).
• The item must not be damaged due to misuse, negligence, or improper handling after delivery.
• A valid order number or proof of purchase is required.

Returns that do not meet these conditions may be declined.

Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or incorrect upon delivery:

• Opened or used beauty and personal care products.
• Hygiene and personal-use items.
• Gift cards.
• Customized or personalized products.
• Clearance, final sale, or promotional items (where specified).

Damaged, Defective, Incorrect or Missing Items

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

• Your order number.
• Clear photos or a short video showing the issue.
• A brief description of the problem.

Once verified, we will arrange a replacement or process an eligible refund, as applicable.

Return Process

To request a return, email us at teamshopzee@gmail.com with your order details.

If your return request is approved, we will provide instructions for returning the item. Please do not send any product back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Shopzee will bear the return shipping cost where applicable.

For returns due to a change of mind or any reason other than our error, the customer may be responsible for the return shipping charges.

Exchanges

We currently offer exchanges only for products that are damaged, defective, or incorrect upon delivery. For all other cases, customers may return the eligible product (if applicable) and place a new order.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If your refund is approved, it will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Refund Not Received

If you have not received your refund after 7 business days, please check with your bank or payment provider first. If you still need assistance, contact us at teamshopzee@gmail.com.

Order Cancellations

Orders may be cancelled only before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

Policy Updates

Shopzee reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon being published on this page.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: teamshopzee@gmail.com

We're always happy to assist you.